Shipping & Returns

Buyer’s Shipping & Return Policy

1st November 2015

 

You are requested to read the following policy around shipping and returns. Nextbrandz reserves the right, at its sole discretion, to change, modify, add, or remove portions of this policy at any time and without any prior written notice to the user. It is the responsibility of the user to review this policy periodically for updates/changes

 

Shipping Policy

  1. Shipments are delivered only to the receiver`s address given by the seller but not necessarily to the named receiver personally.
  2. Consignments, which are of hazardous nature (Chemicals, flammable articles and liquids) expressly prohibited by the railway/airport authority or any other transport agency, shall not be delivered
  3. Consignments addressed to Ministry Offices and Central Government Offices in New Delhi are put in the box at the gate, due to security reasons as per the direction of the Central Government without taking any POD proof/acknowledgement from the receiver.
  4. Seller will make every effort to deliver the products to the buyer within the committed timelines. NextBrandz and its Logistic Partner shall not be liable for any loss arising due to the causes beyond its control such as floods, accidents, fire, theft, war etc.
  5. Every effort is made to adhere to the delivery schedule, but it may be delayed in the circumstances beyond Logistic Partner’s control.
  6. Consignments addressed to a Post Box Number cannot be delivered.
  7. Buyers will receive a copy of invoice along with shipment to ascertain its authenticity
  8. Customer may be provided facility to pay in cash or through card wherever possible for Cash on Delivery shipments.
  9. A request for early or late delivery by the buyer will be entertained at the sole discretion of the seller on a case to case basis. Nextbrandz will be in no way responsible for the costs incurred due to change in the delivery SLA.
  10. A request for early or late delivery by the seller will be entertained at the sole discretion of the buyer on a case to case basis.
  11. Seller will provide the tracking ID for each shipment for each order

 

Return Policy

 

  1. NextBrandz’s Return Policy covers the buyer against –
  2. Damaged
  3. Defective condition
  4. Not as Described by the seller,
  5. missing items
  6. mis-shipment
  7. fake/expired products
  8. manufacturing defects
  9. used products
  10. Others

Buyers shall be able to raise a request for return, replacement/exchange or refund within the return guarantee period post order delivery which is as follows:

  • 14 days for all categories.
  1. Managing Buyer Returns:

NextBrandz return management process will ensure a smooth return flow for buyer. All return request from buyers will be raised directly to NextBrand. Buyer will need to state the reason for return (in some cases will also attach images). If buyer’s return does not fit the parameters specified on NextBrandz, returns can be rejected.

2.1   Return Request Raised

A buyer can raise a return request via NextBrandz support (through telephone or email or directly using self-serve on the Website).

2.2   Accepting Return(s):

One of the following will be chosen while accepting a return from buyer:

  • Send buyer the new product and get      old shipment back.
  • Refund buyer and get old shipment back.
          
  1. Buyer Returns

Buyer returns can be created by the buyer after the product is delivered successfully. Buyer returns can be one of the three types listed below depending on the case.

3.1   Buyer wants a replacement:

a)      If the buyer has received an item in any of following conditions-

  1. Damaged
  2. Defective condition
  3. Not as Described by the seller,

he/she can request a replacement request at no extra cost. Replacement is subject to availability of stock with the seller. In case of replacement-

  1. the product shall be replaced at same listed price as originally purchased

b)      If the product is out of stock, a refund will be provided to the buyer and seller gets the old shipment back

3.2   Buyer wants an exchange:

a)      Buyers can request an ‘Exchange’ for the product in a different size or color. In case of exchange-

  1. the product shall be exchanged as per new product’s listed price and either –
  • buyer shall be liable to pay the difference amount if exchanged product price is more than original products’ s price or
  • seller will refund the differential amount if exchanged product price is lower than original products’ s price

b)      If the seller doesn’t have the required products in stock, a full refund will be provided to the buyer and get the old shipment back

 

3.3   Buyer wants refund:

a)      A full refund at no extra cost will be provided if the buyer has received an item as 'Damaged', 'Defective' condition, 'Not as Described' by the seller, missing items, mis-shipment, fake/expired products, manufacturing defects, used products and buyer is not willing for replacement and instead wants refunds..

b)      A full refund will be provided if the buyer doesn’t want the product due to change of their mind or buyer ordered by mistake. Seller gets shipment back

 

  1. ​Courier Returns

Courier returns are returns which happen before the delivery of the product to the buyer. Following are the possible scenarios where courier returns happen.

4.1   Buyer Not Reachable

 

  1. If buyer is not reachable after 2 attempts by Logistics Partner’s attempt to deliver the package, the shipment shall be returned to seller and the order would be considered cancelled. If buyers still want to purchase the item, he/she should place a new order.. 
  2. If Logistics Partner returns the package as an undeliverable package, a full refund will be automatically issued to the buyer if they paid online via credit/ debit cards.

 

4.2   Buyer Cancellation

a)      Buyer may cancel the order and an order can be cancelled before it reaches the buyer. In this case seller will re-call the product. Following shall be the refund rules

  1. NextBrandz shall refund full listing price to the buyer if pre-paid

b)      For order cancellations, a full refund will be automatically issued to the buyer if they paid online via credit/ debit cards

 

  1. Product Return Conditions

When is “Free Exchange Policy” applicable for buyers?

  • Clothing & Footwear - Free      exchange (request for different size/color)
  • Sunglasses and Jewellry (Only      Rings & Bangles) - Free exchange (Only size mismatch) 

For following products returns will not be possible for buyers:

  • Categories like Innerwear,      Lingerie, Socks  & Clothing freebies
  • Made to order/ custom jewellery
  • Any consumable item which has been      used or installed
  • Items that are returned without      original packaging, freebies or accessories
  • Products with tampered or missing      serial numbers
  • Product damaged because of use
  • Product received is not in the      same condition as seller shipped to the buyer
  • Return request is made outside the      specified time frame

Following are few of the parameters specifying the item condition that should be complied with by the buyer for return. If these conditions are not met, NextBrandz may refuse return request

Category

Condition

Electronics

Should be ‘New’   with original accessories included

Home &   Furniture

Should be “New” and   unused and returned with original packaging and original accessories.

Fashion &   Health

Should be “New,   Unworn & Unopened”

Sports &   Fitness

Should be “New” and   returned with original packaging

Book & Media

Should be “New” and   returned with original packaging

Toys & Hobbies

Should be “New” and   returned with original packaging

Travel & Leisure

Should be “New” and returned with   original packaging

Automobile

Should be “New” and returned with   original packaging

Office Supplies

Should be “New” and returned with   original packaging